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Terms and Conditions

Welcome to www.neutrovis.com!

These terms and conditions outline the rules and regulations for the use of Maystar Beauty Sdn Bhd’s Website, located at www.neutrovis.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.neutrovis.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logged on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

 

Cookies

We employ the use of cookies. By accessing www.neutrovis.com, you agreed to use cookies in agreement with the Maystar Beauty Sdn. Bhd.’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

License

Unless otherwise stated, Maystar Beauty Sdn. Bhd. and/or its licensors own the intellectual property rights for all material on www.neutrovis.com. All intellectual property rights are reserved. You may access this from www.neutrovis.com for your own personal use, subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.neutrovis.com
  • Sell, rent or sub-license material from www.neutrovis.com
  • Reproduce, duplicate or copy material from www.neutrovis.com
  • Redistribute content from www.neutrovis.com

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Maystar Beauty Sdn. Bhd. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Maystar Beauty Sdn. Bhd., its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Maystar Beauty Sdn. Bhd. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Maystar Beauty Sdn. Bhd. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including and without limitation to copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Maystar Beauty Sdn. Bhd. a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

 

Delivery

We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.

We may on some occasions dispatch the Products comprised in your order which are supplied by us in multiple packages. Delivery will be made to the delivery address specified in your order. Please see below for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

There may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

HOME DELIVERY

We shall deliver the Products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by us.

We aim to deliver within the estimated time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location

Delivery time frame

Peninsular Malaysia

5 – 7 working days

East Malaysia (included Labuan)

7 – 14 working days

Note: There is no delivery during Saturday, Sunday and Public Holidays

 

The Delivery time frame may be affected by policy enforced by Malaysia government or any government of any country shal the country been affected by any pandemic (not limited to only) such as Covid19, War, Act of God, or any unforeseen circumstances. The company shall not be liable for any of such delay of delivery.

On delivery of the Product, you are required to sign for delivery. You shall examine the Products immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

Delivery Charges will be calculated based on the weight of the order received as below:

Orders

Delivery charges

Peninsular Malaysia

For order less than RM 100 purchase

RM 8.00

More than RM100 purchase

RM 8.00 off from total cart

East Malaysia (Including Labuan)

For order less than RM 100 purchase 

RM 17.00

More than RM100 purchase

RM17.00 off from total cart

 

All Products must be received by an adult aged 18 years or over. If the driver or the delivery vendor has doubts over the age of the person receiving the Products, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the Products, we shall not hand over the Products.

If you are not available to take delivery or collection, we may leave a card or any method that the delivery vendor deem suitable, giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not  accept delivery or collect the Product from the carrier or the delivery vendor, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  • Charge you for our reasonable storage fee and other costs reasonably incurred by us; or

  • No longer make the Product available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided).

If you request for redelivery, we are entitled to charge for providing the service.

It is your responsibility to notify us immediately of any change to the delivery address.

We reserve the right to decline delivery of Products to any customer at our sole discretion absolutely.

 

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Maystar Beauty Sdn Bhd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Maystar Beauty Sdn. Bhd. Please include your name, your organization’s name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Maystar Beauty Sdn. Bhd.’s logo or other artwork will be allowed for linking in absence of a trademark license agreement.

 

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

 

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that arises on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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